FRAUDULENT CREDIT CARD CHARGES:
All fraudulent credit card charges are investigated by our Legal and Technical departments. Please note that we record all computer IP addresses during transactions and any fraudulent action shall be reported to authorities immediately for investigation.
ICY Gift Certificate is not refundable or redeemable for cash. Please treat your Gift Certificate number like cash because it is not replaceable if used without authorization.
Please send your item securely wrapped in the box (not envelope) as we are not responsible if your item will get damaged on the way.REPAIRS WILL NOT BE ACCEPTED if you negligently send your item without care! WE ARE NOT RESPONSIBLE FOR YOUR, OR POSTAL SERVICE NEGLIGENCE!
Its very hard to show true colors of Swarovski crystals on photos, shades of which will change depending on color of surroundings, light, time of a day and your browser settings. Please be advised that colors on pictures could appear lighter, darker, or even shades off from true colors you see in person. To make accurate color selection, please see Swarovski Color Chart here, or make a reference to our Drop Down Menu in Crystal Color option on each item's page. Keep in mind, we will only take responsibility if we made your item in a different color than you have selected at the checkout.
PORTRAITS:Portraits show creativity and talent of the artist and are subject to an artist's vision which is not to be disputed.
Portrait, as any highly detailed design - reproduction of a person, or pet - has the signature look exclusive only to ICY COUTURE. When you place your order for a Portrait, you agree that you reviewed examples of portraits on our website and you accept the style of the recreation. Before we send it, the artist did absolute best to make re-creation as close to the original photo as possible. There will be absolutely no refunds, or exchanges on any custom item. Depending on difficulty of a design, please allow extra time for an artist to create in crystals your timeless ICY piece of art.
When you select shipping method for your package, you are selecting actual shipping time after your item is complete. If you need your item before certain date, please let us know that in your order. Since we work on items in the order received, current production time will be displayed on Thank You page, once your order is placed. Our production time vary depending on demand for our service and and time of the year. Please make sure to prepare way in advance for Holiday seasons.
Keep in mind, when you pay for faster delivery method with a shipping company of your choice, THIS PAYMENT DOES NOT GO TO US as a faster service charge. You select actual shipping time for your package to be shipped with that method AFTER your item is custom created! We can not make custom hand made items in rush, as we design items in the order we received it. We highly advise you to prepare for Holidays seasons few months in advance to make sure you get it in time and to avoid longer waiting time!
Disclaimer: Packages left at the destination location due to no one being available to receive them and are subsequently lost or damage, are deemed delivered and then borne by the customer if a "Signature Required Request" was not made at the time of shipping. (i.e lost packages from carrier leaving them outside of your location, because no one is available to accept, are customer's responsibility!
Insure your package to its full value! $2.80
Add Signature Required Request: $2.98
ICY Couture is a well known brand name company which ships packages to most countries every day. To make sure our clients dont get charged customs for buying from an other country, we usually send items marked as a gift. Sometimes customs may call you and ask what you are expecting. Depending on your answer they may determine to charge you taxes or not.
If the charges are unavoidable , it is the buyers responsibility to pay customs duties and taxes.
The price for shipping vary from country to country, it is calculated at the checkout when you type in your address.
Disclaimer: WE ARE IN NO WAY RESPONSIBLE FOR LOST/BROKEN PACKAGES DURING SHIPPING PROCESS. PLEASE MAKE SURE TO INCLUDE INSURANCE FOR FULL AMOUNT OF YOUR ORDER IN CASE THAT HAPPENS TO COVER YOUR LOSES.
We lovingly package all our items and ship orders in secure boxes with lots of peanuts and bubble wrapping with "fragile" stickers/tape on boxes. If a product is damaged in shipping, it is a customer's responsibility to file a damage claim with that carrier for a full amount package was insured.
We accept all major debit and credit cards, PayPal, Venmo, Zelle, ApplePay and Klarna.
ICY COUTURE is required by law to charge California state residents current sales tax on all products. Sales tax will be automatically added to orders shipped within the state of CA. All orders shipped outside of CA are not taxable.
It is an international customer's responsibility to pay custom's taxes/duties that may occur.
Your personal information is not shared, rented, or sold to any other party. We only request your information we need to process your order.
THIS WEBSITE IS PROVIDED BY ICY COUTURE ON AN "AS IS" BASIS. ICY COUTURE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ICY COUTURE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANT-ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ICY COUTURE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, PUNITIVE, INDIRECT, INCIDENTAL, AND CONSEQUENTIAL DAMAGES.
By placing an order, the Customer Agrees that ICY COUTURE, its employees, or affiliates are not liable and will not cover any other types of damages or "claims" that may have arisen as a direct or subsequent result to self, of product use to other personal property of any kind. By submitting your order, customer agrees to our shopping policy and will hold ICY COUTURE harmless of any other claims or damages arising as a result of product purchase or use.