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Privacy Policy

ICY Couture Privacy Policy

This “Privacy Policy” describes how ICY Couture, Inc. collect, use and discloses personal information about you to create a more sparkling world.  By interacting with ICY Couture through website, you consent to the collection, use and disclosure of personal information about you as described in this Privacy Policy.  ICY Couture collects, processes, discloses, holds, and uses your personal information and data securely, fairly, and lawfully in accordance with relevant U.S. federal and state laws.  Such processing may be carried out electronically and automatically. 

If you reside in California, please see the “Your Rights Under the California Shine the Light Law (Cal. Civ. Code Section 1798.83)” and “Your Rights Under the California Consumer Privacy Act (CCPA)” sections for information regarding the rights of California residents.  Any terms used in the “Your Rights Under the California Consumer Privacy Act (CCPA)” section have the same meaning as defined in Cal. Civ. Code 1798.140, including the term “personal information.”

Information about the  personal information we may collect, the purposes of collection, and how we may disclose that information are addressed in the following sections of this Privacy Policy:

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I. Information We Collect:

Types of personal information we may collect include:
  • First and last name
  • Postal address
  • Zip code
  • Email address
  • Phone number
  • Date of birth or age
  • Gender
  • Payment information
  • Other payment details (in accordance with other laws and regulations)
  • Purchase and/or return history, including use of vouchers or discount offers
  • Data concerning your use of our Sites (including, but not limited to, the IP address and other user identification, user name for social media, MAC address of smartphones or computers, cookie web beacon and pixel information, date and time of visits, visited sites and contents, and referring websites)

Cookie Policy
ICY Couture uses tracking technology (“Cookies”), which help make the Sites more user-friendly, efficient, and secure.  This Cookie Policy provides you with information on the use of Cookies on the Sites: Cookies are small text files that are stored on your PC and used by your browser.  Most of the Cookies we use are session cookies, which are deleted automatically at the end of your visit.

Cookies will not harm your PC and do not contain any viruses. Nevertheless, if you do not want to use cookies, this will not prevent you from accessing the Sites in any way.  The “help” portion of the toolbar on most browsers will provide information on how your browser may be configured so that cookies can be accepted with your permission or completely blocked.  You may be able to change your browser settings so that they do not allow Cookies to be accepted or saved at any time.  You can also delete Cookies that have already been saved at any time.

Kindly note, however, that if you decline Cookies on the Sites, some functions on the Sites may be limited or unavailable.  As a result, to make it easier to use the Sites, we recommend that your browser settings accept Cookies on the Sites.

Do Not Track

Do Not Track (“DNT”) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services.  At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and, therefore, Swarovski and the Sites do not recognize DNT.

reCAPTCHA

To protect your submissions via internet forms on this website we use the reCAPTCHA service provided by Google Inc. (Google). The service determines whether the query was made by a human being or was the result of misuse, processed automatically by a computer. The service includes sending the IP address to Google and possibly other data if required by Google for reCAPTCHA.  For this purpose, your entry is sent and used by Google.    This data collection is subject to the data protection regulations of Google (Google, Inc.).  For more information on Google's privacy policy please visit https://policies.google.com/privacy?hl=en&fg=1

Social Plug-ins

ICY Couture uses so-called social plug-ins (in the following, plug-ins) of social networks such as Facebook, Twitter, YouTube, Pinterest or Instagram.

When you visit our Sites, these plug-ins are deactivated by default, i.e. without your intervention they will not send any data to third parties.  Before you are able to use these plug-ins, you must activate them by clicking on them.  These plug-ins then remain active until you deactivate them again or delete your Cookies.  After their activation, a direct link to the server of the respective social network is established.  The contents of the plug-in are then transmitted from the social network directly to your browser and incorporated in the website by it.

Please note that we have no influence on the extent of the data retrieved by the social networks with their plug-ins.  For information on the purpose and extent of the data retrieval by the social network concerned, and about the rights and settings possibilities for the protection of your private sphere, please refer to the privacy policy provided by the social network in question.

After activation of a plug-in, the social network can retrieve data, independently of whether you interact with the plug-in or not.  If you are logged on to a social network, the network can assign your visit to the Sites to your user account.

If you are a member of a social network and do not wish it to combine data retrieved from your visit to our Sites with your membership data, you must log out from the social network concerned before activating the plug-ins.

II. How We Use Your Information

We use your information to provide our services and to better enhance your customer experience.  In addition to the examples given in Section I, we may use your information:
  • in connection with the services offered on our Sites or to fulfill and manage purchases, orders, payments, and returns/exchanges;
  • to manage, maintain, and enhance our Sites, loyalty programs, customer accounts, and newsletter;
  • to respond to requests for information about our products and services in our stores or on our Sites, and to provide non-marketing information concerning matters such as changes to our Privacy Policy or Terms and Conditions and/or Terms of Use, changes to product and service offerings, account verification, password reset, or incidents that could affect our products or services;
  • to deliver personalized coupons, invitations to events, vouchers, discount and other offers, newsletters, in-store promotional activities, emails, mobile messages, social media notifications, surveys, and marketing related materials;
  • to connect with you regarding customer service activities;
  • to administer sweepstakes, contests, or other promotional activities;
  • for our other internal business purposes, designed to improve and enhance your customer experience.

By providing your wireless phone number(s) to us, you expressly consent to receive marketing and non-marketing calls and text messages from or on behalf of Swarovski.  Your consent to receive calls or texts is not a condition of any purchase.  Consent to receive calls or text messages can be revoked at any time -- please follow the unsubscribe link in the relevant communications or contact us using the link at the bottom of the message.  Even after you opt-out or update your marketing preferences, however, we may still contact you for transactional or informational purposes.  These include, for example, customer service issues, returns or product-related inquiries, surveys or recalls, or any questions regarding a specific order.
 
III. How We Share Your Information

We share the information we collect to process orders and requests, and expand and promote our product and service offerings. In addition to the use cases set forth in this Privacy Policy, we may also provide your information to our service providers as necessary to enable them to perform certain services for us, including, but not limited to: payment processors, fraud prevention providers, or shipping services providers.  

We may also disclose specific information when such disclosure appears necessary to comply with the law, a subpoena or other litigation process, or to protect the interests or safety of ICY Couture or of our visitors and customers, employees, or others.  This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

 IV. Your Choice and Access

Updating and Changing Your Contact Information
If you registered your contact details through an online account, you may view and modify, correct, block or delete your data -- including managing your registration for the Newsletter, as described below -- at any time by selecting Profile in the “My Account” area of the Sites.

Newsletter
You can conveniently manage your registration for the ICY Couture Newsletter in the "My Account" area of the Sites.  Simply enter your e-mail address in the field provided and then click "send".  We will send a confirmation e-mail to the e-mail address you give us.  Please click on the confirmation link contained in the e-mail and you will receive regular information about new arrivals from ICY Couture.  Of course, you can also sign up for the ICY Couture newsletter without registering in the "My Account" area of the Sites -- simply use the sign-up window on our homepage.

If you no longer wish to receive news updates from us, then simply click on the "Unsubscribe" link that you find at the end of each newsletter.  Alternatively, you can unsubscribe in the "My Account" area of our Sites.

Security
We take reasonable measures to help protect personal information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration and destruction.  Unfortunately, no data collection or storage process can be guaranteed 100% secure.  We only allow parties to access your information for permitted business purposes. Any information you provide to ICY Couture is done so entirely at your own risk.


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